Operational Excellence

We specialise in operational excellence for multi-site operators. From improving selection, onboarding, training and minimising staff churn through to happier and motivated partners and team members who care for your customers and your business.

We know that customers are at the heart of your business and your organisations, business partners and team members reward, penalty and recognition systems must be aligned and integrated to deliver true operational excellence every day at every location. We help you create the appropriate ecosystems or address existing gaps to support these outcomes. Our focus includes reducing costs, improving efficiencies and sustainably improving business outcomes.

Benchmarking activities including understanding profitability by channel, store type, area manager to location benchmarking and best practices.

Business model reviews designed to uncover structural issues that may limit existing business growth and incentivise priority misalignment.

Do you want to move your business from paper based, time delayed support systems, inductions, manuals and checklists to an easy to manage technology enabled systems that focus on managing exceptions that need to be managed? We can help you achieve this quickly without a major IT development or IT team.

Designing or improving existing programs that make delivering operational excellence fun and rewarding for your teams.